The rules we hold every account to, in plain English

What this page is

This is a plain-English summary of the rules that govern an account here. The full legal terms live in your account and they are the version that binds — if a sentence here and a clause there ever disagree, the clause wins. What follows is everything a player actually collides with, written the way we would explain it in chat.

Eligibility and your account

You must be at least 18 years old and legally permitted to gamble where you live. One person holds one account: duplicates are closed, and any bonus claimed through a second account is removed along with anything won from it. The account must be registered in your own legal name, with an address you can document, and the name on your identity papers must match the name on the account — a mismatch will stop a payout, every time.

You are responsible for keeping your credentials to yourself. Activity from a signed-in session is treated as yours, so if a device is shared, sign out. Tell us immediately if you think someone else has been in your account and we will lock it while it is investigated.

Deposits, bonuses and wagering

The deposit floor is AU$10 on most methods and AU$20 by bank transfer. The welcome match requires a deposit of AU$20 or more; below that the funds credit normally but no bonus attaches. Bonus funds carry 50x wagering on the bonus amount, and pokies carry that turnover far faster than table or live games, which contribute little or nothing. A maximum stake applies while a bonus is active, and exceeding it can void the bonus and any winnings from it — that is the clause players most often trip over, and it is worth reading in full in your account.

Bonus abuse means the obvious things: multiple accounts, coordinated low-risk betting across both sides of a market, and any attempt to convert a bonus without genuinely playing it. Where we find it, we remove the bonus and the winnings and we keep the deposit. Ordinary play, however lucky, is never bonus abuse, and a big win on a legitimate account is paid.

The no-deposit spins convert to a maximum of AU$200. The welcome package converts to a maximum of AU$5,000 or six times the total of your four qualifying deposits, whichever rule applies to your account. Promotional terms change; the version published with the offer at the time you claimed it is the one that governs it.

Withdrawals and verification

Identity verification is required before your first payout: a photo ID and a proof of address dated within three months. Withdrawals start at AU$20 and are capped at AU$10,000 per week unless your loyalty tier carries more headroom. Every request is reviewed within 24 hours, after which the payment network takes over — same day for crypto, typically one to three business days for cards, e-wallets and bank transfers.

We pay out to a method that belongs to you, and where possible to one you have deposited with. Neosurf and PayID cannot receive withdrawals, so a second route must be set up before you can cash out. We charge no withdrawal fee; an intermediary bank or a blockchain network may charge one of its own.

Closure, disputes and changes

You may close your account at any time, and you may self-exclude — a self-exclusion cannot be lifted early on request, which is the entire point of it. We may close an account for a breach of these rules, for suspected fraud, or where a regulator requires it, and where we do, any legitimate balance is returned.

Disputes go to our support desk first and, if they cannot be resolved there, to our licensing body. We keep the right to amend these terms; material changes are notified to the email on your account, and continuing to play after a change means accepting it. If a rule here matters enough to your decision to deposit, check the live version in your account rather than trusting this summary — and if anything in it is unclear, ask us in chat before you fund anything. Our main page has the fuller picture of how the operation works.